Refund policy

Shipping & Returns

We do not offer exchanges or returns at this time. If you have any digger questions please email hello@nuageinteriors.com. Our team will respond within 2 business days. Refunds are processed to the original payment method within 5-10 business days of receiving the returned item.

Shipping of orders with Backordered Items
For orders containing both in-stock and backordered items, we will ship all items together once the backordered products are available. If you would prefer to receive in-stock items earlier, please contact us to arrange a separate shipment, which may incur additional shipping fees.

Receiving Damaged Goods

It is the buyers responsibility to check all items immediately upon receiving.

If your order was received damaged in transit please email us with a description and supporting photographs at hello@nuageinteriors.com within 24 hours of receiving goods. Failure to report any damages within this timeframe may void any transit insurance for your goods and therefore a resolution may not be provided.

All damaged goods will be required to be returned to us so original packaging will need to be kept for return transit.

We reserve the right to refuse returned items if the items do not comply to our returns policy. Refused items will be posted back to you and additional postage will be charged. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately without the items we cannot issue an exchange or refund. We strongly suggest you send your returns using a traceable method.

Preorders

All of our pieces are handcrafted in limited quantities, each item purchased on preorder is made especially for you and reserved in our shipment. For this reason, we ask that you choose carefully as we cannot offer refund for preordered items.

Occasionally delays can occur and we appreciate your patience, we promise your beautiful Nuage Interiors piece is well worth the wait! In the unlikely circumstance that the delay exceeds 30 days we may consider a refund upon request.